If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, refunds can take up to 14 days depending on your payment method. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. > Items that you have decided to cancel incur a 10% cancellation fee, this fee will come out of your refund. > Item/s are not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) To complete your return, we require a receipt or proof of purchase & the item/s. If an item in a Youpay order becomes unavailable we will offer the receiver the chance to swap the item for something else from our store of equal value. > Youpay orders are not eligible for refunds as these are Gift Cards used to pay for someone's order.
Please make sure when ordering a Tee that you choose the right size, once the order is placed we will be unable to make a change. > Products marked as Imported on our website, note this includes all NFT's, Imported Pop! Vinyls, Import Loungefly, Imported Pop & Tee Bundles (Anything Marked Imported). Several products are exempt from returns or refunds & are exempt from our standard policy on cancellations. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We will display on our website if we are out of stock to avoid disappointment.
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We will not ship these out free of charge once stock is received, these are an added measure to protect during shipping. > "If" we run out of Pop Protectors we will continue to ship orders without our free protectors to insure customers are not waiting prolong periods of time for their orders. We include a Free Pop Protector with every 4 inch Pop Vinyl purchased with us, unless marked as a "Less Than Perfect" product. Photos of the parcel & product/s will need to be provided to Pop Culture does not take any responsibility for lost or damaged items whilst in transit. We send all of our Pop! Vinyl's in boxes with plenty of bubble wrap/filling for protection. If you receive a product that does not met your standards please notify us within 14 days of receiving the item unfortunately after this time frame we may not offer you a refund or exchange. We will contact you if there is any issues with your order. If for some reason an item is no longer available or has fallen out of stock your order will be adjusted before payment is taken. > We will only take payment once we have confirmed that the items you have ordered are available for us to order or are in stock. Titan Pop Culture will put an Authorization for the amount of your order onto the payment method used upon the order being placed. We allocate & prepare tracking a few days before products arrive so that we can pack your orders faster! You will receive an email from Australia Post once the order has left Titan Pop Culture. > Tracking is generated before products are received at our store.
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> Contact us if you require an update on your order through the contact us page. You can also track the fulfilment of your order as products arrive at our store by clicking the link in your confirmation email or by signing into our website & clicking on the order number in your account history. Once we have an update or the product comes off Pre-order the product page will be updated. > If an ETA date has past & the product is still shown as a Pre-Order than the distributor has not received the product on it's ETA (Estimated Time of arrival). Please feel free to each out to use at anytime to see if there is a new ETA. > ETA dates are subject to change without notice but will be updated on the product page once we have updated information. > Some products are experiencing delayed ETA dates due to ongoing global supply issues that our distributors are facing, these delays are outside Titan Pop Culture ' s control
> Every effort is made to keep the ETA dates displayed on our website up to date. ETA: 31st July 2023 ➡️ My Hero Academia - Shoto Todoroki Ice Power Pop! VinylĮTA (Estimated Time of Arrival) Dates: Are when it's expected that our distributors will receive their stock at their warehouses, products normally do not arrive at our store on their exact ETA date.Īllow additional time for us to receive the products before shipping them to you.ETA: 30th June 2023 ➡️ Metallica - Lady Justice Rock Iconz Statue.Shang-Chi and the Legend of the Ten Rings.
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